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Our Warranty
 The
True North Log Home Warranty:
The Only 25-Year
"Zero" Air Infiltration Warranty In The Industry
Part I
THE TRUE NORTH LOG HOMES, INC. PACKAGE
LIMITED WARRANTY:
A. What we warrant: Subject to the conditions and limitations
described herein, True North Log Homes, Inc. ("Company") warrants
as follows:
True North warrants that all materials supplied are of accepted
standards of quality and grade and are as described in the company's
price list and specifications for the type of building purchased
and that any defective material will be repaired or replaced, at
True North's discretion, without charge upon written notice within
12 months of delivery. No provision is made herein for, checking,
twisting or warping of the wood which would be considered a natural
characteristic.
True North warrants that all factory workmanship in the various
components, assemblies, and other materials supplied has been completed
in a good and workmanlike manner in keeping with accepted standards
of manufacture and that any faulty workmanship will be corrected
without charge upon written notice within 12 months of delivery.
True North Log Homes, Inc. does not express or imply any warranty
on any component part included in its standard package supplied
by another manufacturer or supplier. These component parts may
be warranted by that manufacturer or supplier.
No warranty covers, and True North Log Homes, Inc. shall have
no liability for, any costs or expense of any labour, materials
refinishing or painting associated with the installation, removal,
or replacement of the defective product or component part, or for
any costs, expenses or damage due to accident, fire, act of God,
or other cause beyond the control of True North Log Homes, Inc.,
the building's contractor, or their agents.
Repair, replacement, or refund, as provided under any True North
warranty, is the exclusive remedy of the Purchaser and the choice
is at the discretion of True North Log Homes Inc.
True North Log Homes, Inc., shall not be liable for any direct
or indirect incidental or consequential damages for breach of any
express or implied warranty or product.
For replacement, any shortages on the material list must be reported
in WRITING to True North Log Homes, Inc., within SEVEN (7) DAYS
from delivery of package which is Purchaser's responsibility as
time is of the essence.
Part II
THE TRUE NORTH LOG HOMES INC. ZERO AIR
INFILTRATION WARRANTY
For a period of twenty-five years, True North warrants to the
original purchaser, that the log wall system, including the corners
and butt joints, shall not leak air providing that;
a) The log walls were erected according to the plans specifications
and construction manual as provided by True North Log Homes,
Inc. and all gasket and caulking materials were properly installed
and no substitutions were made.
b) The stain product used to protect the logs originally and
from time to time is an approved True North Log Homes, Inc. product
(ask Dealer for details). The primer coat must be applied at
the factory prior to shipping.
c) The purchaser must maintain the exterior of the log building
by periodically applying True North stain as not to allow deterioration
of the wood or wood joints by the elements of weather, sun or
atmospheric conditions.
d) All workmanship was carried out in accordance with generally
accepted methods and the foundation remains intact and sound.
True North does not design or recommend any particular foundation
plan. Local codes govern specifications. Repair, replacement
or refund is the exclusive remedy of the purchaser and the choice
is at the discretion of True North Log Homes, Inc.
No provision is made herein for air leakage through doors, windows,
vents, or other openings. No provision is made for air infiltration
through any opening other than the log wall assembly, being that
portion under control of spring loaded Log Lock Compression System
as provided by True North Log Homes Inc.
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